Service

Hours
6:30 AM - 3 PM Pacific Time
Monday through Friday
503-684-7080
Service@soneticscorp.com

If you need service on your Sonetics product:


The Sonetics service representative may be able to troubleshoot the issue over the phone or visit our web site for support at www.soneticscorp.com. If it is determined that the unit(s) requires service or needs to be sent to Sonetics, the service representative will issue a Return Material Authorization (RMA) number. The RMA is the internal tracking number for your service work order and should be retained by you for future reference.

Return Material Authorization Form:
Download as Adobe PDF

If it is determined that the product needs to return to us once an RMA has been issued, package the item securely, include a dated proof of purchase receipt, enclose a detailed description of the problem. Information on how we may best contact you during the day (your name, return address and phone number) needs to be included in the Sonetics Return Material Authorization form.

All warranty returns shall be sent to SONETICS freight prepaid through an authorized SONETICS dealer and must be accompanied by proof of purchase (a copy of the original sales receipt.) Warranty expiration on products returned without proof of purchase will be determined from the manufacturing date code. Coverage may be invalidated as this date is previous to purchase date. Return only defective components. Non-defective items received will be returned freight-collect. Customer is responsible for shipping charges and insurance in sending the product to SONETICS. Freight damage on returns is not covered under warranty. Always include proof of purchase (sales receipt).

Additional Sonetics repair policies included in the Sonetics Return Material Authorization form.

OUT OF WARRANTY REPAIRS:

Refer to the Sonetics Return Material Authorization form for the pricing and policies.